A NOTE FROM NEIL RE: INVENTORY AND BFCM SHIPPING

Hello , Boba Friends! I’m Neil, the owner of Boba Tea Protein!

Today, I’d like to address our November 2024 Black Friday Sale, the delayed shipments that impacted about 25% of our customers, and our future solutions.

First, I want to thank you all so sooo much for your undying support. The passion you bring in support of our mission means so much to me and I will always do our community right. Additionally, I'd like to apologize to those who experienced delays. We’ve always taken pride in and have been able to serve prompt shipments year-round, and I take it personally that any customer faced delays.

CURRENT CANADA INVENTORY

For the same reasons listed below, Canada inventory has been delayed, but we anticipate us restocking most of the website by the end of January or the very beginning of February. Inventory is already in transit to Canada.

Additionally, for new launches, the Canada store may not be able to carry the new items until we iron out our systems further which may take a few more months.

SHIPPING DELAYS

To provide some context, in July of last year, we recognized that to be able to meet the production demands of our Black Friday sale, we needed to find a larger manufacturer who is capable of doing larger production runs. Despite allowing substantial buffer time for the transition to our new manufacturer, miscommunication between the manufacturer and our fulfillment partner occurred. Combined with this being our most successful Black Friday sale yet—far exceeding order expectations—this led to 25% of our Black Friday customers experiencing delayed shipments.

To make this right and once we are back in stock, we will be offering every Black Friday customer the same Black Friday deal again - a 20% OFF discount, regardless of whether you were impacted by the delays. We've emailed every Black Friday customer the code and the code will be active through the end of February.

Over the past six weeks, we’ve resolved all miscommunication issues between our manufacturer’s system and our fulfillment partner's system. We've also hired on an additional team member to help support our supply chain operations. Since mid-December, there have been no further issues with order fulfillment speed.

CONCLUSION

Again and always, THANK YOU so much for everything, we have so many exciting things coming this year (including great shipping times for Black Friday 2025), and we hope you continue to support us along this ride!

WITH LOVE AND ALL THINGS BOBA,
-NEIL (@bulkpanda)

P.S. We’ll be donating 20% of the profits from the use of the code to help our Boba Friends in California to rebuild after the wildfires. We’re wishing much love to all of our California Boba Friends.

Protein

Classic Milk Tea

Matcha + Greens

Taro Milk Tea

Collagen

Lychee Oolong

Strawberry Hibiscus

Mango Green Tea

PRODUCTS

Whey Protein